Terms and Conditions
- General Provisions
These Terms and Conditions constitute a legally binding agreement between the Client (“you,” “your”) and the Agency. By proceeding with your booking, you confirm that you have read, understood, and agreed to these Terms and Conditions. - Booking and Payment
2.1. All bookings require the submission of accurate and complete personal information, including but not limited to medical conditions, allergies, special needs, or dietary restrictions.
2.2. A non-refundable deposit amounting to 10% of the total fee must be paid within seven (7) days of the invoice date to confirm your reservation.
2.3. The remaining balance must be paid no later than two (2) months prior to the commencement of services unless otherwise specified in the invoice.
2.4. Accepted payment methods include bank transfer and credit card. All applicable bank charges or transaction fees are your responsibility. - Amendments and Modifications
3.1. Requests for amendments to confirmed bookings are subject to availability and must be submitted in writing.
3.2. Amendments made within fourteen (14) days of the arrival date may incur additional fees and are subject to the Agency’s approval. - Visa-Dependent Bookings
4.1. For bookings requiring visa support, a deposit of 10% of the total cost is required to issue a visa support letter.
4.2. The Client is responsible for ensuring compliance with all visa application processes and deadlines.
4.3. In the event of visa refusal, a credit note valid for twelve (12) months may be issued upon receipt of an official refusal letter within two (2) working days of the refusal.
4.4. A £70 administrative fee will apply to cancellations occurring less than fourteen (14) days prior to the scheduled start date. - Transport Services
5.1. Airport transfer services must be booked no later than seven (7) days before the arrival date.
5.2. The Agency is not responsible for delays caused by changes to flight schedules or other unforeseeable circumstances. Additional waiting time or modifications may incur extra charges.
5.3. All cancellations or changes to transport bookings are subject to the Agency’s discretion and applicable fees. - Accommodation
6.1. Check-in is available from 3:00 PM on the scheduled arrival date. Check-out must occur no later than 10:00 AM on the departure date.
6.2. Lost room keys will incur a charge of £5 per key.
6.3. The Agency accepts no liability for loss or damage to valuables left in accommodations or on its premises. - Cancellations and Refunds
7.1. Cancellations must be made in writing at least fourteen (14) days prior to the scheduled start date to be eligible for a partial refund.
7.2. The initial deposit of 10% and a £70 administrative fee are non-refundable under any circumstances.
7.3. No refunds will be provided for cancellations made less than fourteen (14) days prior to arrival or for services already rendered. - Insurance and Liability
8.1. The Agency strongly recommends obtaining comprehensive travel and health insurance to cover potential risks, including cancellations, medical emergencies, or loss of property.
8.2. The Agency shall not be held liable for any damages, losses, or injuries incurred during your participation in the services. - Force Majeure
The Agency shall not be held liable for failure to deliver services or delays due to circumstances beyond its control, including but not limited to natural disasters, governmental actions, or public health emergencies. - Complaints and Dispute Resolution
10.1. Any complaints must be raised with the Agency in writing during the service period. The Agency will not accept complaints made after the conclusion of the services.
10.2. In the event of a dispute, the Client agrees to attempt resolution through mediation before pursuing further legal action.